Process

How a project moves.

One loop, refined across dozens of launches. Research sets the target, design makes it clickable, the build makes it real, and optimization keeps it winning.

01 02 03 04 continuous improvement loop
  1. 01

    Research

    Audience interviews, search demand, analytics and competitor review. Understand the problem before touching a pixel.

  2. 02

    Design

    Information architecture, wireframes and high-fidelity mockups that balance brand with conversion clarity.

  3. 03

    Build

    Clean, performant implementation with reusable systems, accessibility built in and tracking configured correctly from day one.

  4. 04

    Optimize

    Continuous testing, SEO and AI-search refinement, and reporting that ties every change to measurable business outcomes.

In detail

Four stages, no mystery.

What actually happens in each stage, and what you get at the end of it.

01

Research

Before anything is designed

  • Search data: what people actually look for
  • Analytics: where the current site loses them
  • Competitor and market review
  • A written brief with measurable goals
02

Design

Decisions you can click

  • User flows and wireframes
  • A prototype tested on real users
  • A design system, not one-off pages
  • Copy written with the design, not after it
03

Build

Hand-coded, instrumented

  • Fast, accessible front end
  • Schema, meta and sitemaps from day one
  • Analytics and conversion events wired in
  • Staging review before anything ships
04

Optimize

The part that never ends

  • A/B tests on the highest-traffic pages
  • Monthly search and conversion review
  • Content added where the data says to
  • Each result feeds the next decision
Engagement timeline: research, design, build and launch run in sequence over the first weeks, then optimization continues indefinitely Week 1Week 2Week 3Week 4Ongoing Research Design Build Launch Optimize ship
Stages overlap on purpose. Design starts before research ends, and the build starts while the design is still being tested.